This version is effective since : 02/09/2021

These Terms and Conditions define the conditions under which you (hereinafter the “Client”) use the Services offered by the Belgian Bankers Academy (hereinafter the “Services”), having its registered office at 1050 Brussels, Avenue Louise 500, operating under VAT number VAT BE0461.474.926 and registered with the BCE (Register of Companies) under number BE0461.474.926.

These Terms and Conditions apply to all training courses offered by the Belgian Bankers Academy.

These Terms and Conditions constitute the contractual framework to be applied between the Belgian Bankers Academy and the Client. The Client, therefore, waives the right to rely on any other document and particularly its own terms and conditions, even if these provide for the exclusivity of their application. A derogation from the Terms and Conditions can only be accepted after a written agreement from the Belgian Bankers Academy.

The use of the Services implies full acceptance by the Client of these Terms and Conditions, as well as the Privacy Policy of the Belgian Bankers Academy.

The Belgian Bankers Academy reserves the right to revise these Terms and Conditions at any time and for any reason. The new terms and conditions will apply to any new order received after they are introduced.

The Belgian Bankers Academy will inform you of any modification by updating the date of “last update” of the Terms and Conditions, and you waive any right to receive specific notification of each of these modifications. We encourage you to periodically review these Terms and Conditions to keep you informed of any changes.

You will be subject to and deemed to have been informed of, and fully accepted the amended Terms and Conditions by continuing to use the website (hereinafter the “Website”) after the date of posting of these revised terms and conditions.


The Belgian Bankers Academy organizes training sessions covering developments in the Financial Services sector, the constantly changing business environment and the development of new products. The Belgian Bankers Academy offers a wide range of training courses in the form of classroom seminars, workshops and academic conferences covering operations, technologies, and functions specific to the banking and financial industry.


The order is deemed firm and final when the Client completes and returns, by any means, the signed registration form (fax, e-mail, letter) or validates it online (e-platform).

By placing an order, the Client declares full and unreserved acceptance of these Terms and Conditions and vouches for their compliance by all of his employees, officers and agents. Unless proven otherwise, the Client acknowledges that, prior to signing the order form, he has received a copy of these Terms and Conditions or, at the very least, has been informed of their content.


The different prices are indicated per participant on each training sheet. They are available on the Belgian Bankers Academy’s website and in the training catalog.

All prices are expressed in euros excluding taxes and VAT.

Registration is made by the Client on behalf of the participant. The Client of the Belgian Bankers Academy is the company or institution (contracting party) to which the participant belongs and paying the amount of the training.

Any training or cycle started is due in full as compensation even if the participant did not show up, no matter the reason for this.

Our prices are expressed as a flat rate, including educational support during face-to-face training.

Payment Terms

Payment of the full price of the training is to be made by bank transfer upon receipt of the invoice, in cash and without discount except for other specific provisions.

The invoice is created after registration and is sent by email in PDF format.

Any failure to pay by the due date shown on the Belgian Bankers Academy’s invoices will automatically and without formal notice result in late payment penalties of 10% and a lump sum compensation of € 50.

The Belgian Bankers Academy reserves the right to refuse any registration from a Client for legitimate and non-discriminatory reasons, and in particular to refuse any order from a Client with whom there is a dispute relating to the payment of a previous order.

Under penalty of inadmissibility, any dispute related to the subject or the amount of an invoice must be notified to the Belgian Bankers Academy by registered mail within eight (8) calendar days of receipt of the invoice.

Cancellations / Replacements / Postponements

All requests must be made in writing.

Cancellation requests will be accepted up to 7 working days prior to the training and will result in a full refund or credit. After this period, partial reimbursement of 50% will be made, from which any costs already incurred (and involving third parties) will be deducted.

If the cancellation occurs less than 24 hours before the day of the training, no refund will be made.

If, at the time of the cancellation request, the documentation has already been made available, the full registration fee remains due.

The replacement of participants is admitted free of charge with a written statement indicating the names and surnames of the replacements within 24 hours before the training.

If the number of participants in a training course is deemed insufficient, the Belgian Bankers Academy reserves the right to cancel this training in the last 7 days before the scheduled date. The registration fees paid in advance will then be fully refunded or, at your convenience, a credit note will be issued.

The Belgian Bankers Academy reserves the right to change the location, the content or the trainers while keeping the same level of educational quality.


The Belgian Bankers Academy performs the services to which the Terms and Conditions relate with all due diligence and in accordance with the professional rules and the applicable legal provisions.

The Client accepts and acknowledges that the Belgian Bankers Academy’s liability is limited to compensation for direct damage proved by the Client and, in any event and in amount which does not exceed the total amount paid by the Client for the service provided.

The Belgian Bankers Academy can in no way be held responsible for any loss of data, files, operations, profit, commercial damage or damage to image and reputation.

In any case, the Belgian Bankers Academy has no liability in the event of force majeure.

Intellectual property

The Services offered by the Belgian Bankers Academy, including the proposals, works, studies and concepts, methods and tools brought to the attention of the Client within the framework of the Services, are the exclusive property of the Belgian Bankers Academy. The Client may only use these for the purposes stipulated in the order.

The training offered by the Belgian Bankers Academy, including all educational materials, whatever the form (paper, digital, oral, etc.) used in the context of the order, remains exclusive property of the  Belgian Bankers Academy, including all copyrights, trademarks, trade secrets, patents and other intellectual property rights.

The Client is prohibited from using, reproducing, directly or indirectly, in whole or partially, adapting, modifying, translating, representing, marketing or disseminating content to members of its staff who are not participating in the training courses of the Belgian Bankers Academy without the prior express written consent of the Belgian Bankers Academy or its successors in title. The contents include course materials or other educational resources provided to the Client


If one of the parties owns sensitive or confidential information, such as information of an economic, technical, or commercial nature concerning the other party, the first will not disclose it to third parties without the consent of the other party. Exception may be made for (a) information requested based on a law, regulation, judicial or administrative proceedings or by applicable professional standards, or in the context of a dispute arising between parties, (b) if such information (i) has otherwise becomes publicly available (including, and without limitation, all information filed with government agencies and made available to the public) other than that which would have been disclosed by the disclosing party in violation of this article

(ii) is disclosed by the other party to a third party without having been subject to the restrictions set out in the above points, (iii) becomes available to the disclosing party on a non-confidential basis via a third party source and that said party would consider as disclosable with regard to its obligations to the other party, (iv) for which the disclosing party knows before their communication by the other party, and which would not violate any obligation of confidentiality towards the latter, or (v) developed by the disclosing party independently of any disclosure made by the other party to the first (c) if the temporary and limited transfer of personal data would be useful and necessary for the proper performance of the service.

Protection of personal data

Personal data is processed by the Belgian Bankers Academy in accordance with the legislation on data protection, and in particular, Regulation 2016/679 of April 27, 2016 on the protection of individuals with regard to data processing of a personal nature and to the free movement of such data.

For more information on the processing of your personal data operated by the Belgian Bankers  Academy and on your rights, please refer to the Privacy Policy.


The Client agrees to be cited by the Belgian Bankers Academy as Client of the Services offering in the context of its commercial activity, at the expense of the Belgian Bankers Academy.

To this end and subject to compliance with the confidentiality provisions mentioned above, the Belgian Bankers Academy may mention the name of the Client, as well as an objective description of the nature of the services, in the lists of his references for external and internal communication.

Force majeure

The Belgian Bankers Academy can in no way be held responsible for delays in the performance of the Services due to circumstances or causes beyond its reasonable control, including, and without limitation, acts, omissions or refusals to cooperate with the Client in the context of the pursuit of the contractual relationship (including, and without limitation, its entities or members of staff under its own control or even its officers, directors, employees and other members of its staff and agents).

The Belgian Bankers Academy cannot also be held responsible for acts, omissions or failure to cooperate on the part of third parties, or the consequences of a fire or any other cause, a fortuitous event, a strike or internal conflict, war or other violence, or any law, ordinance or requirement of a government agency.


If any provision of the Terms and Conditions should be declared unenforceable or invalid, in whole or in part, the provision concerned (or, where applicable, the relevant part of this provision) will be deemed not to form part of the Terms and Conditions. The validity and performance of the other parts of the Terms and Conditions will not be affected in any way.

In addition, the provision declared null or unenforceable will be replaced by another provision, valid and enforceable, the legal effects of which are similar to those of the invalid or unenforceable provision.

Applicable law and competent courts

Only Belgian law governs these Terms and Conditions.

The parties will attempt to settle any dispute amicably within the framework of their reciprocal relations. In the event that such an amicable settlement proves impossible, the dispute will be submitted exclusively to the French-speaking courts of Brussels.